Stay with us in comfort

At Hotel Valley Vista, your privacy and safety are of the utmost importance to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us, whether through our website, mobile applications, or in-person during your stay at our hotel.

We collect the following types of information from our guests:

• Personal Information: When making reservations or during your stay, we may collect personal information such as your name, address, phone number, email address, nationality, passport or ID details, and payment information (e.g., credit/debit card details).
• Booking Information: Information related to your reservation, such as the dates of your stay, room preferences, and special requests.
• Online Activity: When you visit our website, we may collect information related to your usage of the site, such as IP address, browser type, device information, and pages viewed, using cookies and similar technologies.
• Feedback and Surveys: Information shared through guest surveys, feedback forms, or any reviews about your experience with us.

We use the information we collect for the following purposes:

• Processing Reservations: To manage your booking, communicate regarding your reservation, and provide personalized services during your stay.
• Customer Support: To handle inquiries, respond to requests, or provide assistance with any issues you may have.
• Enhancing Guest Experience: To improve our services, including customizing your stay based on preferences and previous interactions.
• Security and Safety: To ensure the safety and security of our guests, we may use personal information for identification and authentication purposes. This may also include compliance with local legal or regulatory requirements.
• Marketing Communications: With your consent, we may send you promotional offers, newsletters, and updates about our services or special events. You can opt-out at any time.

We respect your privacy and do not sell or share your personal information with third parties, except as necessary to fulfill the following purposes:

• Service Providers: We may share your information with trusted third-party vendors or service providers (e.g., payment processors, IT service providers) who assist us in operating our hotel or website.
• Legal Requirements: We may disclose your information to authorities when required by law, such as in the case of complying with government regulations or court orders.
• Business Transfers: In the event of a merger, acquisition, or sale of our hotel, your personal information may be transferred as part of the business assets.

We implement a variety of security measures to protect your personal information, both online and offline. This includes encryption of sensitive data (such as payment details) and restricted access to your information only by authorized personnel. However, please note that no method of transmission over the internet is entirely secure, and while we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

As a guest of Hotel Valley Vista, you have certain rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.
• Correction: You have the right to request corrections or updates to any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations.
• Opt-Out: You can opt out of receiving promotional communications from us at any time.

To exercise these rights, please contact us at contact.valleyvista@gmail.com

Our website uses cookies to enhance user experience and improve our services. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings, though disabling cookies may limit the functionality of our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete the information promptly.

Valley Vista Hotel reserves the right to modify this Privacy Policy at any time. We will notify you of any significant changes by updating the "Effective Date" above. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

Valley Vista Hotel
9-407/1, Padmasri Mansion, Visalakshinagar
Visakhapatnam, Andhra Pradesh - 530043
contact.valleyvista@gmail.com

9553539384, 0891-2539384